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Enhancing Customer Experience in India: A 2024 Marketing Trends Wrap-up

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As 2024 draws to a close, marketers in India are faced with a plethora of trends reshaping how businesses engage with consumers. From e-commerce giants leveraging AI-driven personalization to optimize customer journeys, to FMCG brands adopting digital transformation for seamless omnichannel integration, the trends of the year are reshaping how businesses connect with their audiences.  

Tech companies have been at the forefront, using predictive analytics and generative AI to enhance user experiences, while marketing agencies are prioritizing cultural adaptability and hyperlocal strategies to resonate with India’s diverse market. Partnering with Quilt.ai, we have combined human expertise and artificial intelligence to uncover actionable insights, helping brands stay ahead of market fluctuations and prepare for 2025 with innovative strategies.